Sell, serve and bring shoppers back on every channel they use. PlugDrop.AI agents help shoppers find and buy in the chat, answer “where is my order?” before it's asked, turn returns into exchanges, run opted-in loyalty messages and answer store calls — 24/7, in your shoppers' languages, on the commerce and CRM stack you already run.
Whether you run a D2C brand, a multi-category e-commerce site or a chain of stores, shoppers expect instant answers on WhatsApp, chat, phone and email — and they expect them most on sale days, when your CX team is stretched thinnest. PlugDrop.AI puts AI agents on your existing catalogue, order, returns and loyalty systems to help shoppers buy, keep them informed after the purchase and bring them back, handing anything sensitive to your team with the full history.
Pick a moment off the shelf to see what happens today — and what changes with AI agents on your channels.
Search bars and filters that don't understand “something smart for a summer wedding”.
A shopping assistant on WhatsApp, web chat and messaging apps that asks two questions and shows a carousel from your live catalogue.
Sizing doubts and “is it in my store?” questions wait hours for an email reply.
Fit guidance from your size charts and return reasons, live stock by store, delivery dates for the shopper's postcode.
Carts abandoned at shipping costs or payment, with a generic email a day later.
A secure payment link in the conversation, and a timely, opted-in nudge that answers the reason the cart stalled.
“Where is my order?” calls and emails flood the CX team, peaking after every sale.
Proactive updates at every milestone, delivery changes in the same thread and instant answers on any channel.
A form, a printed label and a refund — even when the shopper just needed the next size.
Returns booked in chat within your policy, with an exchange or store credit offered first and a QR code for drop-off.
Batch-and-blast newsletters that ignore what the shopper bought or asked.
Back-in-stock, replenishment, birthday and loyalty messages for opted-in shoppers, each one answerable in the thread.
Shoppers ask the way they'd ask in store. The assistant answers from your live catalogue, size charts and stock, then takes them all the way to a secure checkout — without leaving WhatsApp, web chat or the messaging app they already use.
Try it → tap the replies in the phone.
Order-status questions are the biggest post-purchase contact driver in retail. The agent turns your order and carrier data into proactive, plain-language updates on each shopper's channel — and handles changes in the same thread. Tap a milestone.
Confirmation with order summary and a reply-to-change option.
A last-chance change window, and a gentle, relevant add-on.
Carrier tracking turned into plain language on the shopper's channel.
Delivery changes handled in the thread — no call needed.
Fit check and review request — problems routed to a person.
The shopper says “it's too small” in the chat. The agent checks the order against your returns policy, asks the reason, and offers the options that keep the customer first — then books the drop-off or courier and sends a QR code.
Black Friday, Singles' Day, Ramadan and Christmas push questions far beyond what any CX team is staffed for — pre-sale stock questions, checkout doubts, then a wave of “where is my order?” and returns. AI agents scale with the peak, so shoppers never wait and your team takes the conversations that need a person.
Triggered by what each shopper bought, saved or asked — sent only to opted-in customers, on the channel they chose, and answerable in the same thread. Reviews and CSAT follow every delivery, and unhappy replies go straight to a person.
Good news — the Sage midi is back in M. Want me to hold one for 24h?
The wool overshirt you saved is now in the sale. Your size is available.
Running low on your vitamin C serum? Reply YES to reorder — same address.
Happy birthday, Sofia 🎉 A little gift is waiting in your account.
The new season opens to Gold members tonight at 8 PM — an hour before everyone else.
We've missed you. Here's what's new in the styles you liked.
Shoppers move between screen and shop floor. The same agents answer store calls, book appointments, run click-and-collect and put your systems in associates' hands. Tap a spot on the floor.
Ondrevo is a fictional fashion, beauty and home brand selling online and through stores in several countries. Here's how one sale weekend could run with PlugDrop.AI agents alongside its CX and store teams.
“Is the camel coat true to size?” — answered in seconds, at 1 AM.
Opted-in VIPs get early access on WhatsApp and Telegram. The shopping assistant answers sizing and stock questions in many languages while the CX team sleeps.
“Will it arrive before Friday?” — yes, and the cart is checked out.
Shoppers who stall at checkout get one timely nudge that answers the reason — delivery cost, sizing, payment — with a secure link to finish in the chat.
“Size 8 is at the Riverside store — I've held it for you.”
Store phone lines are answered by voice AI. Click-and-collect orders get ready messages, and associates check stock in nearby stores from their phone.
“Can you leave it with my neighbour?” — done, no call needed.
Proactive shipping updates go out before shoppers ask. Delivery changes are handled in the thread; anything unusual goes to a person with the full history.
“Swap for the M?” — reserved, QR code sent, refund avoided.
Returns are booked in chat with an exchange or store credit offered first. Reviews are requested once the parcel has landed, and unhappy shoppers reach a person fast.
Illustrative and qualitative — results depend on your volume, channels and integration scope.
Bring Your Own Platform — PlugDrop.AI wraps the commerce, CRM, helpdesk and messaging tools you already run.
PlugDrop.AI agents help shoppers discover and buy products in the chat, answer size, stock and delivery questions, send proactive order updates, handle returns and exchanges, run opted-in loyalty and re-engagement messages, and answer store calls — across WhatsApp, voice, SMS, email and chat, escalating to your team with full context when needed.
Yes. The shopping assistant shows products from your live catalogue, helps with size and fit, adds items to the bag and sends a secure checkout link from your payment provider, so the shopper can pay without leaving the conversation. Card details are never typed into the chat.
The agent turns your order-management and carrier data into proactive, plain-language updates at each milestone on the shopper's preferred channel, and answers order questions instantly on any channel. Delivery changes such as a safe place or a redirect to a store can be handled in the same thread.
Yes. The agent checks the order against your returns policy, captures the reason, offers an exchange or store credit before a refund where your policy allows, books the drop-off or courier and sends a QR code — updating your commerce, stock and CRM systems automatically.
Yes. PlugDrop.AI wraps your existing commerce platform (such as Shopify), CRM (such as Salesforce), helpdesk (such as Zendesk or Freshdesk) and messaging providers through their APIs, following a Bring-Your-Own-Platform model rather than replacing them.
Re-engagement messages such as back-in-stock, price-drop, replenishment and birthday messages go only to shoppers who opted in for that channel, respect quiet hours per market, and honour an opt-out in one word. Service messages about an order are kept separate from marketing.
No. Prices, promotions, stock and delivery dates are read from your catalogue and commerce systems, and refunds or goodwill stay within the limits you set. Anything outside policy is handed to a person.
Yes. Voice AI answers store phone lines with hours, stock and order questions; shoppers can book fittings, styling or beauty appointments; click-and-collect orders get ready-for-pickup messages; and associates can ask for stock in other stores or product details from their phone.
Yes. AI agents scale with demand, so pre-sale questions, checkout doubts and the post-sale wave of order and returns enquiries are answered without a queue, while your team focuses on the conversations that need a person.
Yes. The agents converse in your shoppers' languages and can be configured per market for brand voice, currencies, channels such as WhatsApp, WeChat or Telegram, and local quiet hours.
PlugDrop.AI is built for enterprise security with role-based access, audit logging, PII redaction and encryption in transit and at rest, aligned with SOC 2 and ISO 27001 best practices. Payments are taken through your payment provider's secure links.
A focused use case such as order-status updates, returns or a WhatsApp shopping assistant can typically be integrated and piloted in weeks, with KPIs such as contact deflection, exchange rate or conversion agreed upfront.
Book a working session and we'll map AI agents to your shopper journey — chat commerce, order updates, returns or loyalty — with KPIs defined upfront.