1. Introduction

PlugDrop.AI (“PlugDrop.AI”, “Plugdrop LLP” or “we”, “our” or “us”) respects your privacy and is committed to protecting personal information collected through our website, products, services and business interactions.

We provide enterprise AI solutions, including Voice AI, AI agents, automation, customer engagement solutions and related technology services.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information, and how you can exercise your privacy rights.

By using our website or services, you acknowledge this Privacy Policy. Where consent is legally required, we will obtain it separately before the relevant processing begins.

Data Controller: Plugdrop LLP, PlugDrop.AI
Office Address: Plugdrop LLP, C12, 4th Floor, Plot 146, Sec 44, Gurgaon 122003, India
Website: https://plugdrop.ai/
Privacy Contact: info@plugdrop.ai

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Information You Provide

Name, business email address, phone number and job title.
Company name, industry, country and business requirements.
Information submitted through contact forms, demo requests, enquiries or event registrations.
Communications with our sales, support and service teams.
Information you provide when applying for employment or business opportunities.

Please do not submit sensitive personal information unless it is specifically required and appropriate safeguards are in place.

B. Website and Device Information

Subject to applicable law and your cookie preferences, we may collect:

IP address and approximate geographic location.
Browser type, operating system and device information.
Pages visited, referring websites and navigation activity.
Visit timestamps, session information and interactions with website features.
Campaign attribution parameters, such as UTM source, medium and campaign.
Interactions with product demonstrations, contact forms and calls to action.

We use this information to understand website performance, improve user experience, measure marketing effectiveness and identify potential business opportunities where permitted.

C. Information from Business Sources

We may obtain professional or company-related information from publicly available sources, business directories, event organisers, referral partners and business data providers, where lawful.

This may include company details, professional roles and publicly available business contact information. We take reasonable steps to use appropriate sources and respect applicable marketing and privacy requirements.

3. How We Use Information

We may use personal information to:

Respond to enquiries and arrange product demonstrations.
Provide, operate, maintain and improve our website and services.
Evaluate business requirements and prepare proposals.
Manage customer relationships, contracts, billing and support.
Measure website traffic, campaign performance and conversions.
Send relevant business communications and marketing materials, subject to applicable law and your preferences.
Detect fraud, prevent abuse, maintain security and troubleshoot technical issues.
Comply with legal obligations and establish, exercise or defend legal claims.

We will not use personal information for purposes incompatible with those disclosed to you without an appropriate lawful basis or additional notice where required.

4. Cookies and Similar Technologies

PlugDrop.AI may use cookies, local storage, pixels, tags and similar technologies.

Cookies are small files stored on your device that can help a website remember preferences, maintain functionality or measure interactions.

We group these technologies into the following categories.

A. Essential Cookies

These support core website functions, security, session management and the storage of privacy preferences.

They remain active where strictly necessary to provide the service requested or where otherwise permitted by law.

B. Analytics Cookies

Where permitted and, where required, with your consent, these help us understand:

Website visits and page performance.
Referral sources and marketing campaigns.
Visitor navigation and engagement.
Interactions with product pages, demonstrations and contact forms.

We may use analytics providers such as Google Analytics if configured on our website.

C. Marketing Cookies

Where permitted and, where required, with your consent, these may support advertising measurement, campaign attribution and remarketing through relevant advertising platforms.

D. Managing Your Preferences

When you visit our website, you may be presented with the options Accept All, Reject Optional and Cookie Settings.

You can change or withdraw your preferences through the link available on our website.

Optional cookies will remain disabled until the applicable consent requirements are satisfied. Withdrawing consent does not make prior lawful processing unlawful, but it will stop future processing that relies on that consent, subject to technical limitations and applicable law.

For details of the specific cookies we use, their purposes and their retention periods, open , available in the footer of every page.

5. Marketing and Business Communications

We may contact business representatives regarding our services, product updates, events and relevant business opportunities.

We will send marketing communications in accordance with applicable law and any consent or opt-out requirements. You may unsubscribe from marketing emails using the unsubscribe link or contact us directly.

Transactional messages, such as responses to enquiries, service notifications and contractual communications, may continue where appropriate.

We do not treat a website visit alone as permission to send unsolicited direct marketing.

6. AI Solutions and Customer Data

Our AI solutions may process information provided by customers or their authorised users to perform contracted functions, such as answering enquiries, handling customer interactions, supporting workflows and generating business insights.

The information processed depends on the solution, customer configuration and applicable contract.

Where PlugDrop.AI acts as a service provider or data processor on behalf of a customer:

The customer generally determines the purposes and instructions for processing its data.
We process such data in accordance with applicable contractual instructions and legal obligations.
We implement appropriate technical and organisational safeguards.
We do not use customer data for unrelated purposes or model training unless appropriately authorised and permitted by applicable law and contract.
We support applicable data protection obligations as agreed in the relevant service agreement or data processing agreement.

Customers are responsible for ensuring that they have the necessary authority to provide personal information to our services and to use AI-generated outputs appropriately.

The specific processing arrangements may be further described in the applicable customer agreement or Data Processing Agreement (DPA).

7. Disclosure of Information

We may share information with the following categories of recipients where necessary and lawful:

Technology and hosting providers: To host, operate and secure our website and services.
Analytics and advertising providers: To measure website performance and marketing campaigns, subject to applicable consent and privacy requirements.
Communication providers: To deliver emails, calls, messages and customer support.
AI and infrastructure providers: To provide contracted AI capabilities and related technical services.
Professional advisers: Including legal, accounting and security advisers.
Business partners: Where necessary to deliver a requested service or where you have been appropriately informed.
Authorities and other parties: Where required by law or necessary to protect legal rights, security or the integrity of our services.
Business transaction parties: In connection with a merger, acquisition, restructuring or sale of assets, subject to appropriate safeguards.

We do not sell personal information in exchange for money. Where applicable law treats certain advertising-related disclosures as a “sale” or “sharing”, we will provide the legally required notices and choices.

8. International Data Transfers

PlugDrop.AI may operate with customers, service providers and infrastructure located in different countries.

Personal information may therefore be processed or transferred internationally, subject to applicable law, contractual obligations and appropriate safeguards.

Where required, we will implement suitable transfer mechanisms, contractual protections or other lawful safeguards before transferring personal information internationally.

You may contact us for further information about relevant transfer safeguards, subject to applicable legal restrictions.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, managing business relationships, meeting legal requirements, resolving disputes and enforcing agreements.

Retention periods depend on the type of information, its purpose, contractual requirements and applicable law.

When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to lawful retention requirements and technical limitations.

10. Data Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.

Depending on the service, these measures may include access controls, encryption, authentication, monitoring, secure development practices, backups and incident-response procedures.

No system or method of transmission is completely secure. We therefore cannot guarantee absolute security, but we work to manage risks and respond appropriately to security incidents.

Where legally required, we will notify affected individuals and relevant authorities of qualifying personal data breaches.

11. Your Privacy Rights

Depending on your location and the laws applicable to our processing, you may have rights to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Withdraw consent where processing relies on consent.
Object to or restrict certain processing.
Opt out of certain targeted advertising, sale or sharing activities where applicable.
Request a copy of certain information in a portable format.
Lodge a complaint with a competent data protection authority.
Nominate or authorise a representative where the applicable law provides that right.

These rights are subject to applicable legal conditions, exemptions and verification requirements.

To exercise your rights, contact us using the details in Section 1. Please describe your request and provide sufficient information for us to verify and respond appropriately.

We will respond within the timeframes required by applicable law.

12. Children's Privacy

Our website and enterprise services are primarily intended for business users and are not directed at children for independent use.

We do not knowingly collect children's personal information through our general marketing website without an appropriate legal basis and required safeguards.

Where an enterprise customer uses our technology in a context involving children, the customer and PlugDrop.AI must establish appropriate responsibilities, permissions and safeguards for that deployment.

If you believe that personal information has been collected improperly, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or embedded services.

Those third parties may have their own privacy policies and data practices. PlugDrop.AI does not control independent third-party websites and is not responsible for their privacy practices.

We encourage you to review their policies before providing personal information or interacting with their services.

14. Automated Processing and AI

Our services may use automated systems and AI to support tasks such as lead qualification, customer engagement, response generation, workflow automation and business analytics.

Where relevant, automated outputs may be inaccurate, incomplete or require human review.

We do not intend for our general website analytics to make legally significant decisions about visitors. Where a service involves automated decision-making that triggers specific legal rights, we will address applicable transparency and safeguards in the relevant service documentation and customer arrangements.

15. Region-Specific Information

We aim to handle personal information in accordance with the laws applicable to our operations and the relevant individuals.

These may include:

India: The Digital Personal Data Protection Act, 2023, and applicable rules and commencement provisions.
United Kingdom and applicable European jurisdictions: Applicable data protection legislation and rules governing cookies and electronic marketing.
United States: Applicable federal and state privacy laws, including the California Consumer Privacy Act as amended, where applicable.
United Arab Emirates: Applicable UAE data protection legislation and any relevant free-zone or sector-specific requirements.

The rights, notices, consent requirements and exemptions available to you may vary by jurisdiction. Where additional notices or mechanisms are required, we will provide them as applicable.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or data practices.

The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or seek renewed consent before implementing changes that require it.

17. Contact Us

For privacy questions, requests concerning personal information, or complaints relating to this Policy, please contact:

PlugDrop.AI Privacy Team

Website: https://plugdrop.ai/
Contact: info@plugdrop.ai

PlugDrop.AI Privacy Policy